Customer Service Team Member

Keen to make a real difference in customers' homes and daily lives by working for a famous NZ brand known for its beautiful products? We’re seeking a self-motivated, proactive Customer Service representative to join our ANZ Customer Service team based from our HQ in Papatoetoe, Auckland and reporting to our Customer Services Manager for ANZ, Jenna Chapman.

At Bremworth, we’ve been proudly New Zealand-made since 1959, combining decades of experience with a commitment to innovation and design. We use premium New Zealand wool and carefully considered craftsmanship to create flooring that performs beautifully — and looks just as good.

If this sparks your interest and you have experience and passion for Customer Service and you’re open to a full-time, permanent opportunity, consider a move to Bremworth. You’ll be playing an important role in ensuring our retailers and consumers receive unparalleled support and guidance on our products. We will preference candidates who have the potential to consider a permanent position.

You’ll be responsible for:

• Delivering exceptional customer experiences to both internal and external customers, through effective communication over phone, email and online chat
• Building and maintaining strong relationships with retail partners, understanding their needs and requirements and tailoring solutions to meet these
• Processing orders with a high degree of accuracy and stock utilisation
• Providing advice and recommendations on our products, covering carpet selection, colour choices, and interior design suggestions
• Following through to resolve customer complaints or concerns and leaving a positive impression no matter the outcome
• Proactively pitching in and supporting your colleagues to maintain Bremworth’s service standards, ensuring KPIs and service levels are met, and other key projects you’re involved in are delivered to agreed expectations
• Contributing to the continuous improvement of customer service processes and procedures to enhance team efficiency, effectiveness and accuracy, including the ongoing development and refinement of the recently implemented D365 CRM system.

About you:

You’ll be confident and skilled in customer service, love what you do and be known for taking accountability and upholding the highest service standards, all whilst having fun and smashing your KPIs. You’ll also be highly organized, have a positive can-do-attitude and be amazing at building relationships and collaborating with others to ensure problems are resolved quickly and everyone achieves their goals. Having attention to detail and a way with systems and change is also critical as the business continues to embed their new CRM system and ways of doing things. Whilst experience in a wholesale or retail environment and passion and flair for interior design will be highly regarded, a growth and customer-centric mindset is essential.

The benefits:

Joining Bremworth means joining a close-knit talented team of people, ambitiously pursuing growth. We offer a competitive salary, flexible working and a supportive and inclusive work environment. Click Apply now. We'd love to consider you.

Learn more on Facebook | Instagram | https://bremworth.co.nz/

Bremworth is an equal opportunity employer committed to diversity within and across teams. All qualified applicants will receive consideration for employment. Please also note that we are only able to consider candidates who have New Zealand residency or a valid NZ work visa.

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