Customer Solutions Manager Nordics

At Bayer we always start by listening – because our customers are at the heart of everything we do. The needs of our customers and the challenges facing society inspire us to develop ideas that improve people’s lives. As part of the Bayer team, each of us needs to thoroughly understand and support our customers in order to deliver products and solutions that matter – now and in the future.

We are looking for a team member to enable the best customer experience for our customers, as well as to achieve and maintain efficient Order-to-Cash processes.

YOUR TASKS AND RESPONSIBILITIES

• The CSM acts as local SPOC (single point of contact) for the operations teams and relevant business stakeholders on all O2C related activities within: Credit Management, Accounts Receivables, Collections and Dispute Management, CATI (customer agreements and trade incentives), customer master data, customer order flow, order fulfillment and billing. The position holder is fully responsible for Xofigo order management.
• This includes close partnership with external customers and internal stakeholders such as the Commercial counterparts in the Divisions Pharma & Consumer Health and relevant platform functions.
• Effectively handle exceptions and special occurrences that require coordination and oversight. This includes and is not limited to promotions, product allocation plans, handling of recalls, credit risk assessment, processing of debit and credit notes, license validation.
• Monitor performance metrics, support operations teams with exceptions, continuously recommend and facilitate process and technology improvements in collaboration with relevant stakeholders.

QUALIFICATIONS AND SKILLS

• Preferably a Bachelor's degree in a related field or other relevant work experience
• Over 5 years' experience working within Order to Cash, Supply Chain Management and logistics
• Strong stakeholder management capabilities and comfortable working with all levels of management.
• Assertive, competent, confident and resilient with a can-do attitude
• Strong Experience with SAP and MS office
• Ability to work independently and in a fast-paced hands-on international (remote) environment.
• Continuous improvement mind set & strong multi-tasking skills are essential for this position
• Good communication skills, verbal and written & able to tailor communication to stakeholders.
• Fluency in English and preferably one Scandinavian language

JOIN TEAM BAYER!

With our move to Dynamic Shared Ownership (DSO), you'll experience a working environment that's more hands-on and impactful, just like working in a startup.

Imagine taking on exciting entrepreneurial projects through a talent marketplace. Enjoy a flatter hierarchy, and benefit from a culture that thrives on fast, direct peer-to-peer feedback. Expect to take on more responsibility, with fewer layers of bureaucracy. It's your chance to forge your own path based on your skills and interests.

We embrace diversity by providing an inclusive work environment in which you are welcomed, supported, and encouraged to bring your whole self to work.

CONTACT DETAILS

If you find this job interesting and want to know more, please contact Olivia Neumann, Customer Solutions Pool Lead at olivia.neumann@bayer.com

We encourage you to start your application, by Friday 21st of March 2025 at the latest.

Functional area: Supply Chain Management

Seniority level: Professional

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