Customer Success Manager

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for a Customer Success Manager ! Search for #Travelport on LinkedIn and hear from our amazing team.

How you’ll make an impact:

The Customer Success Manager (CSM) joins an international team of CSMs across EMEA, where personal development, collaboration and adaptability are at the heart of the team.

The CSM assists the EMEA national account management teams within a portfolio of key accounts (based in India), by ensuring the implementation and most efficient use of Travelport technology, products, and services. The CSM engages with a wide range of roles within the customer’s organisation as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories. The CSM maintains and maximises revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios. The role is crucial in maintaining competitive advantage and differentiating Travelport through the on-site & virtual support provided.

Your role in action:

• Provide professional demonstrations, product & data consultancy, and functional support, in line with the Account Business Plan
• Liaise with the account management teams in EMEA to ensure a consistent approach is delivered to customers with locations in India.
• Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
• Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer
• Develop scripts and customised rules, for customers, on a consultancy basis.

Could this be you?

• Technical understanding of GDS functionality and Industry related work experience would be advantageous (technical/functional skills)
• Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)
• Must have the ability to assess and analyse situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)
• Ability to develop strong customer relationships through a collaborative, consultative, reliable and empathetic approach (relationship management)

Discover why our teams love working here: We’re a diverse and inclusive workforce, representative of the communities and customers we serve. We’re committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.

Where do we start? Our benefits package includes:

Enjoy the flexibility of a hybrid work environment that promotes work-life balance, medical and life insurance, a competitive salary and benefits package that recognizes and rewards your contributions. We foster a culture of continuous learning and development, encouraging employees to grow their skills and advance their careers.

Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn!

Your journey at Travelport starts here.

Our application process is quick, easy, and hassle-free — apply in just a few minutes!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.