Customer Success Manager

Job Responsibilities:

1. Encourage customers to utilize new features that will help them drive their business forward.

2. Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

3. Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle.

4. Develop plans that ensure that customers are successfully adopting our platform that align to their business needs.

5. Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their RingCentral investments.

6. Develop customer relationships, by building trust and ensuring the customer’s needs are met.

7. Align customers with the enablement resources to drive adoption.

Qualifications:

• Good Oral and Written Communication Skills – Ability to construct grammatically correct sentences with clear and concise sentence construction; able to quickly understand customer issues and requests.
• Knowledge of Salesforce.
• Strong skills in verbal and written communications, strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences.
• A passion for making customers successful
• At least 1 year direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company

Job Type: Full-time

Pay: Up to Php45,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Mandaluyong: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Notice Period:
• Email Address:
• Current and Expected Salary:

Work Location: In person