Customer Success Manager

About Omnidots

Omnidots is a fast-growing international tech scale-up that helps organizations work smarter and more efficiently through innovative solutions. We operate in a high-paced, dynamic environment where change is constant, and impact is real.

Our team works closely with customers and colleagues across multiple countries, making Omnidots an international and diverse organization with English as our primary working language. We value ownership, initiative, and collaboration, and we move quickly from idea to execution.

Customer success is at the core of everything we do. We believe in building long-term partnerships, delivering real value, and growing together with our customers. If you enjoy working in a scale-up environment where responsibility comes early and growth is part of the journey, you’ll feel right at home at Omnidots.

About the role

As Customer Success Manager, you are the organizational backbone of the customer experience. You ensure customers receive efficient support and that all operational and administrative processes run smoothly.

An essential commercial aspect is monitoring platform engagement data and maintaining regular contact with existing customers to identify expansion opportunities. You take ownership of issues and sales expansion opportunities, ensuring nothing falls through the cracks.

You'll work closely with sales, operations, and customer success colleagues in a role that values precision, reliability, accountability, and sales prowess. Experience in a B2B software or tech environment is essential, with a clear understanding of the value of integrated monitoring solutions.

What you will be expected to do

• Customer Support & Issue Resolution
  • Serve as the main contact for customer questions and requests
  • Take ownership of issues and follow them through to resolution
  • Ensure customers feel heard, supported, and informed
• Customer Onboarding
  • Help customers understand how to use the platform effectively for maximum efficiency
  • Support the onboarding process by ensuring all customer data and documentation are correct
  • Assist customers with platform-related questions where needed
• Customer Growth
  • Identify opportunities for account growth and expansion
  • Monitor adoption and usage patterns to drive customer success
  • Recognize early churn signals and act proactively
  • Support upsell and cross-sell initiatives where relevant
• Process & Documentation
  • Maintain clear and accurate records of customer interactions
  • Identify recurring issues and suggest process improvements
• Relationship Maintenance
  • Build long-term customer relationships through reliability and consistency
  • Act as a trusted internal and external point of contact

Requirements & skills

Hard requirements

• Fluent in Dutch and English (spoken and written)
• Professional mastery of German and/or French is a requirement
• Bachelor’s degree or equivalent experience
• Experience in customer service, operations, administration, or customer success preferred
• A sharp eye for sales/expansion opportunities

Soft skills

• Strong administrative and organizational skills
• High sense of problem ownership and accountability
• Detail-oriented with a structured way of working
• Calm, solution-focused, and dependable under pressure
• Clear communicator who sets expectations and follows through

What do we offer?

• Salary indication
  • Range: €3.500 - €5.000
  • Hours: 40
  • Required Experience 2-5 yrs
• Key position in a fast-growing, innovative international company
• Company phone and laptop provided
• Full pension plan with no personal contribution
• Full benefits package: 25 paid vacation days, complete travel reimbursement
• Fixed travel expense compensation for commute above 10km one-way
• Hybrid work arrangement
• Independence in managing your responsibilities

Apply now and help shape the future of Honeycomb at Omnidots. Send your application (resume and cover letter) to dreamteam@omnidots.com.

Please note that applications will be reviewed continuously, and interviews will be planned as soon as a suitable candidate is identified.

We are proud to foster a workplace free from discrimination. We welcome diversity of experience, perspectives, and backgrounds, as we believe it creates a better work environment.