Customer Success - Social Media Specialist

Job Responsibilities:

• Social Media Complaint Handling: Responsible for following up and resolving user complaints on social media platforms such as Twitter, LinkedIn, Reddit, Discord, etc., communicating with users promptly to improve customer satisfaction.

• Brand Image Maintenance: Maintain the positive image of the customer service team on social media through regular posting, interaction, and content creation to enhance user engagement.

• Community Management: Monitor social media comment sections and user discussions, optimize community environment, and promptly identify and handle negative public opinion.

• Help Center Article Writing: Write clear and easy-to-understand help center articles based on user needs, answer frequently asked questions, and help users better understand the product.

• Data Analysis and Optimization: Regularly analyze social media operation data, propose optimization suggestions, and continuously improve user experience and brand influence.

Job Requirements:

• Language Skills:

  • Excellent written and verbal communication skills in both Chinese and English, able to support users and collaborate with colleagues in a fully bilingual (English and Mandarin) work environment.

• Educational Background:

  • Bachelor's degree or above, preferably in Marketing, Communications, Linguistics, or related fields.

• Experience Requirements:

  • At least 1+ years of experience in social media operations or customer service, with preference for those with international brand social media operation experience.

  • Familiar with usage rules and user habits of platforms such as Twitter, LinkedIn, Reddit, Discord, etc.

• Capability Requirements:

  • Good customer service awareness with ability to respond quickly to user needs.

  • Excellent writing and editing skills, able to create high-quality articles and social media content.

  • Good at data analysis, able to adjust operational strategies based on data.

  • Strong stress resistance and problem-solving abilities.

• Bonus Points:

  • Multilingual abilities preferred.

  • Familiarity with AI products or relevant internet industry experience preferred.

About Manus AI

Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest. At Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we’d love to hear from you!

Contact us: recruiting@manus.im