Customer Support Representative
Posted on June 2, 2025 by Stryker
- Sydney, Australia
- N/A
- Full Time
SYDNEY, NSW, 2000, AU
Job details
Work flexibility: Onsite
Req ID: R542321
Employee type: Full Time
Job category: Customer Services
Travel:
Relocation: No
Related content
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
Make a real difference in healthcare while building a career you’re proud of.
At Stryker, we don’t just offer jobs—we offer careers with purpose. As a global leader in medical technologies, we work with our customers to improve patient outcomes every day. If you're energetic, organised, and love supporting others, this is your chance to be part of something bigger.
About the Role
As a Customer Support Representative at our St Leonards office, you'll be the go-to problem-solver for equipment service and repair enquiries. Working alongside our Technical Services team, you'll help coordinate repairs, manage parts, and support hospitals to keep life-changing medical devices running smoothly.
What You’ll Do
- Handle inbound calls and emails related to repairs and service contracts
- Book and prioritise service jobs to support field engineers
- Manage incoming parts and coordinate dispatch to hospitals
- Follow up with customers to confirm purchase orders and approvals
- Track and ship loan equipment, ensuring timely return of items
What We’re Looking For
- Clear communicator with great customer service skills
- Detail-focused and highly organised in a fast-paced environment
- Team player who thrives on collaboration and solving problems
- Positive attitude with a passion for helping others
- Full Australian working rights and availability for full-time onsite work
Career growth with ongoing training from day one- Excellent employee benefits including healthcare and insurance
- Paid parental leave and volunteer days
- Onsite gym and wellbeing initiatives
- Award-winning team culture with strong leadership support
To apply, include a few short lines at the top of your CV answering:
“Why do you want to become a Customer Support Representative at Stryker?”
Join a global company where your work truly matters. !
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Advertised until:
July 2, 2025
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