Customer Support Representative

Key Responsibilities:

· Process client orders for service, equipment, including rentals; orders are received on our portal HealthO, email or fax.

· Attend to clients, and resolve client concerns by phone, email.

· Identify and action opportunities to improve client service

· Create / maintain client contacts and customer cards and validate information with customers as required

· Prepare quotes as needed

- Warehouse experience an asset

· Other duties as assigned

Skills:

· Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset

· Strong initiative and ability to work proficiently in a team environment as well as independently

· Ability to time manage, remain organized and prioritize work

· Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set

· Commitment to deliver excellent internal and external customer service

Qualifications:

· Minimum 2 years’ experience with administrative procedures and office duties

· Minimum 2 years’ in a customer service role

· Proficient with Microsoft Office – including Excel, Word and Outlook

· Proficient with ERP systems, Sage and Website Portal

Job Types: Full-time, Permanent

Pay: Up to $18.50 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Work Location: In person