Customer Support Representative

Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Support Representative
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Setup: Work-from-Office (San Fernando, Pampanga)

Work Schedule:

• The training schedule will be Mon-Fri, 9pm to 6am Philippine time
• The regular working schedule will be Sat-Wed, 9pm to 6am Philippine time

Summary:

We are looking for a Customer Support Representative to join our exceptionally talented and collaborative team. Reporting to the Support Team Leader at our Niagara Falls, Canada location, the successful candidate will be responsible for responding to customer inquiries via email and identifying and advising on emerging consumer trends.

Duties and Responsibilities:

• Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Provide exceptional customer service via email,
• Process returns authorizations, orders, and requests
• Identify customer needs or desires to recommend the appropriate product or service
• Follow up on sales leads
• Learn the software system used by the company to be able to communicate effectively with incoming inquiries (Salesforce, Seller Central)
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes

Qualifications:

• A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• With at least 2 years+ of experience in a fast-paced customer service setting responding to emails
• Experience using Microsoft Office
• Strong communication and interpersonal skills
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:

• You have experience using Salesforce or Seller Central
• You have experience working in an e-commerce environment
• You have a good understanding of consumer electronics

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Paid training

Work Location: In person