Customer Support Representative

Company Overview:

At Boo, we're redefining how people connect—whether it’s finding friends, partners, or simply kindred spirits who truly understand them. What started as a single app has grown into a portfolio of platforms tailored to different communities and needs, all driven by our mission to build empathy, understanding, and authentic connection. We're a fast-growing startup with a passionate, mission-driven team—and we’d love for you to be part of it.

The Role: Customer Support Representative – Remote

Job Description:

As a Customer Support Representative, you will be the frontline of our platform, assisting users with inquiries, troubleshooting technical issues, and ensuring a safe and enjoyable user experience. You’ll play a crucial role in maintaining our reputation for excellent service and responsiveness.

Responsibilities:

• Respond to customer inquiries via chat, email, and phone with empathy and efficiency.
• Troubleshoot and resolve account, billing, and technical issues.
• Moderate content and ensure community guidelines are upheld.
• Collaborate with internal teams to enhance the user experience.
• Maintain detailed records of interactions and feedback.

Qualifications:

• Bachelor’s degree in any field.
• 3 years of customer support experience (preferably in tech, social media, or dating platforms).
• Strong communication skills in English (written and verbal).
• Tech-savvy with the ability to navigate multiple systems.
• A problem-solver with a customer-first mindset.

Location: Full Remote

******For Interested applicants: Send your updated resume, sample works/ portfolio and we would be asking you to take a personality test at this site

Kindly send us the five letter results. (e.g. ENTJ-T) to queenie@boo.world together with links to your resume and sample works. Subject: Position you are applying for (e.g Customer Support)

Job Type: Full-time

Work Location: Remote