Customer Support Representative – Offers Specialist (Remote)

Customer Support Representative – Offers Specialist (Remote)

About Ticket Rescue
Ticket Rescue is an exciting and growing company shaking up the event ticketing industry. We provide fans with a reliable and quick service to sell their tickets to all live events (concerts, sports, theater, and more). At Ticket Rescue, we believe no ticket should go to waste — and our team makes sure of it.

ABOUT THE ROLE

Job Type: Full-Time Compensation:

• Base Salary: $9,000 USD annually (paid bi-weekly)
• Commission: Performance-based; actual earnings vary with results and team metrics

We are seeking a Remote Customer Support Representative – Offers Specialist who can work full-time. This role is primarily customer support-focused, centered on helping customers smoothly through the process of submitting their tickets for offers. Instead of emphasizing sales or deal-closing, your main responsibility will be ensuring customers feel supported, understood, and guided — while accurately creating competitive offers using our internal tools.

Our ideal teammate is empathetic, detail-oriented, and efficient in Google Sheets/Excel. You’ll thrive here if you enjoy problem-solving for customers, gathering the right details, and helping them feel confident in their ticket-selling experience.

WHAT YOU’LL BE DOING

• Handling inbound ticket inquiries via Facebook’s ManyChat platform and email.
• Providing supportive, clear communication to guide customers through the process.
• Collecting and verifying essential event/ticket details (event name, date, section, row, quantity).
• Using internal tools (primarily Google Sheets/Excel) to generate competitive offers based on sales data and market conditions.
• Communicating with customers to gather missing information when needed.
• Reviewing and updating data for accuracy to maintain smooth handoffs within the sales pipeline.
• Supporting team KPIs by ensuring fast, accurate, and customer-friendly offers.

(Note: This position does not involve finalizing payments or closing transactions. Your focus is on customer support and offer creation.)

REQUIREMENTS

• Proficiency in Google Sheets/Excel
• Strong written communication skills (minimum B2-level English)
• Attention to detail and accuracy when handling data
• Comfort working independently in a remote environment
• Ability to stay calm, supportive, and professional in customer interactions

IF YOU…

• Are excited to contribute directly to the growth of a small, fast-paced company
• Enjoy supporting customers and guiding them through processes
• Thrive on detail, organization, and efficiency
• Value remote work with accountability and independence

…we’d love to consider you for this role!

HOW TO APPLY

Email hr@ticketrescue.com with the subject line: “Customer Support Representative – Offers Specialist”

Please include:

• Your updated Resumé/CV
• Your available start date
• Any scheduling restrictions you may have
• Details on your current computer/laptop setup
• Your favorite artist or band, of course!

Job Type:

Full-time

Benefits:

• Flexible schedule
• Work from home
• 13th week pay
• 10 days PTO

Schedule:

TBD, example schedule below

Monday - 930am - 430pm EST

Tuesday - 330pm - 1030pm EST (mandatory Team Call at 10am EST)

Wednesday - 330pm - 1030pm EST

Thursday - OFF

Friday - 930am - 430pm EST

Saturday - 330pm - 1030pm EST

Sunday - OFF

Work Location:

Remote

Location: Remote

Job Type: Full-time

Pay: Php42,885.00 per month

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote