Dental Office Manager Location: Brantford, On Job Type: Full-Time

About SmileCrafters Dental

SmileCrafters Dental is a growing, patient-centered practice dedicated to delivering exceptional dental care in a welcoming, professional environment. We're expanding our team and looking for an experienced Office Manager to lead our front office operations and help us continue providing a seamless experience for every patient we serve.

Job Summary

As our Office Manager, you'll be the operational hub of our practice — overseeing daily administrative functions, supporting staff development, and working closely with our clinical team to keep things running smoothly. This is a leadership role for someone who takes pride in both team culture and patient experience.

Responsibilities

• Manage daily front office operations including scheduling, billing, insurance verification, and patient check-in/check-out
• Lead, mentor, and supervise administrative and clinical support staff
• Collaborate with dental providers to maintain appointment flow and optimize chair time
• Handle patient concerns, insurance claims, and account reconciliations professionally
• Ensure patients understand their financial responsibilities prior to appointments and present third-party financing options when needed
• Maintain compliance with HIPAA regulations and practice protocols
• Assist with hiring, onboarding, and training new administrative team members

Required Qualifications

• Minimum 3 years of dental office administration or management experience
• Strong knowledge of dental insurance billing, coding, and terminology
• Proficiency in Dentrix
• Excellent leadership, communication, and problem-solving skills
• Highly organized with strong attention to detail and time management
• Ability to stay composed and effective in a fast-paced, patient-focused environment

Preferred Qualifications

• Dental Assistant certification or clinical background
• Experience in a multi-provider or multi-location practice

Benefits

• In office benefits to staff and dependants

How to Apply

Submit your resume through Indeed or email us directly at smilecrafters.compliance@gmail.com. We review every application and follow up with all qualified candidates.

Job Types: Full-time, Permanent

Pay: From $30.00 per hour

Application question(s):

• Do you have at least 3 years of dental office administration or management experience?
• Do you have experience using Dentrix dental software?
• How would you describe your experience with dental insurance billing and coding?

Beginner (less than 1 year)
Intermediate (1–2 years)
Experienced (3+ years)
Expert (5+ years)

• Have you previously managed or supervised a dental office team?

Yes, I have directly supervised staff
Yes, in a lead/senior role without direct reports
No, but I have experience in dental administration

Work Location: In person