Dental Receptionist

Location: Clinic4U, 3 Castle Street, Dublin 2

Job Type: Full-time

About Us:
Clinic4U is a premier dental practice located in the heart of Dublin. We are dedicated to providing exceptional dental care and services to our patients. Our team is committed to maintaining the highest standards of professionalism and patient care. We are currently seeking a motivated and friendly Dental Receptionist to join our team.

Job Description:

Position Summary:
The Dental Receptionist will be the first point of contact for our patients. This role is essential in ensuring a smooth and efficient operation of our clinic. The successful candidate will manage front desk operations, handle administrative tasks, and provide excellent customer service to our patients.

Key Responsibilities:

Patient Interaction:

• Greet and welcome patients as they arrive at the clinic.
• Answer phone calls promptly and courteously, addressing patient inquiries and scheduling appointments.
• Manage patient check-in and check-out processes efficiently.

Appointment Management:

• Schedule and confirm patient appointments using the clinic's management software.
• Maintain an organized and updated appointment calendar.
• Send appointment reminders to patients via phone, email, or text message.

Administrative Duties:

• Maintain accurate patient records, including updating personal and insurance information.
• Process payments, issue receipts, and handle billing inquiries.
• Coordinate with dental staff to ensure timely patient flow and effective communication.

Customer Service:

• Provide a high level of customer service, addressing patient concerns and ensuring a positive experience.
• Handle patient complaints or issues with professionalism and seek solutions promptly.

Compliance and Confidentiality:

• Adhere to all clinic policies and procedures, including those related to patient confidentiality and data protection.
• Ensure compliance with health and safety regulations in the clinic.

Qualifications and Experience:

Education:

• Undergraduate degree in any relevant discipline.

Experience:

• Minimum of 1-2 years of experience in a similar role, preferably in a dental or medical setting.
• Experience with dental practice management software is highly desirable.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using office software, including MS Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• High level of attention to detail and accuracy.

Personal Attributes:

• Friendly, approachable, and professional demeanor.
• Ability to remain calm and efficient in a fast-paced environment.
• Strong commitment to patient care and satisfaction.

Working Conditions:

• Full-time position with a typical workweek of 40 hours (or less).
• Weekend shifts may be required.

Benefits:

• Competitive salary based on experience.
• Health and dental benefits.
• Paid time off and holiday pay.
• Opportunities for professional development and continuing education.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to clinic4u.ie@gmail.com.

Clinic4U is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact Information:
Clinic4U
3 Castle Street, Dublin 2
087 397 7779 / 01 476 39 49
clinic4u.ie@gmail.com

Join our team at Clinic4U and be a part of a community dedicated to providing excellent dental care!

Job Types: Full-time, Part-time

Pay: €13.50-€15.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work authorisation:

• Ireland (preferred)

Work Location: In person