Dental Receptionist

Job Overview
We are seeking a dedicated and organized Dental Receptionist to join our team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth operation of the front desk. This role requires a strong understanding of dental terminology, proficiency in electronic medical records, and experience with dental office procedures. The Dental Receptionist will play a crucial role in creating a welcoming environment for patients while managing administrative tasks efficiently.

Tasks

• Organize appointments booking/scheduling using recall system to facilitate the efficient running of the dental office
• Maintains patient relations before and after treatment.
• Ensuring up to date financial breakdown for the treatment is available for patients scheduled on the day
• Optimizes appointment to achieve daily, weekly and monthly targets through treatment plan monitoring, patient information flow and continuous patient engagement.
• Thorough in using the CDAnet in able to process both electronic and manual insurance claim submissions as applicable
• Following up with insurance plan providers and patients on aging outstanding payments
• Be able to run a multi-line phone system
• Contact List Management
• Account Receivables Management
• Maintaining financial records, incoming mail, invoices, packing slips and statements
• Assist with administrative tasks such as filing electronically and scanning documents
• Prepares/submits timely reports related to the Dental Office as per requirement.
• Attention to detail and accuracy in maintaining patient records
• Coordinate with dental staff to ensure smooth patient flow and efficient office operations
• Willing to learn new technologies and skills.
• Flexibility to work for additional hours if needed

Skills

• Knowledge of dental office procedures and administrative tasks
• Should be proficient in using ClearDent
• Should be a thorough user of Recall/Intiveo
• Dental Insurance and code knowledge
• Must have excellent communications skills
• Should be organized and detail oriented
• Computer literacy with knowledge of Office 365 – Outlook, Word, Excel.
• Strong front desk and customer service skills
• 2 to 5 years experience as a Dental Receptionist in a Dental Office is Mandatory.
• At least 1+ years experience in dental administration

We request that only candidates who meet the specified requirements as per the job description apply for this position.

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Waterloo, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have experience working with Cleardent Patient Management System?
• Experience with using Office 365?

Experience:

• Dental receptionist: 1 year (required)

Work Location: In person

Application deadline: 2025-04-13
Expected start date: 2025-05-04