Dental Receptionist/Team Lead

Receptionist/Team Lead

Do you believe the secret to a great dental office is great relationships? Whether it’s with patients, team members, or vendors — you know how to build trust, spread positivity, and keep everyone smiling inside and out. If this sounds like you, we want you to be our Dental Receptionist/Team Lead.

Who we are:

We’re more than just a dental practice-we are providers of care, laughter and support. We know every smile has a story, and our goal is to make every patient and team member feel truly valued. We are Serene Dental in Bolingbrook, IL

Your mission (should you choose to accept it):

• Lead our front desk team with warmth, empathy, and encouragement
• Build and nurture meaningful relationships with patients, making them feel like family every time they walk through the door
• Manage office operations with care and attention, ensuring smooth sailing for both team and patients
• Be the go-to person for problem-solving, celebration-planning, and all-around office cheerleading
• Collaborate closely with the dental team to create an environment where everyone feels supported and connected

You’re our perfect match if:

• You have some experience in dental reception and office management with a heart for people
• You have some experience with Dentrix
• You’re organized and detail-oriented
• You are punctual & dependable
• You are empathetic to patient needs and their care
• You are eager to learn in a supportive environment
• You are responsible for daily tasks of operating the front office

Tasks you will be Accountable for:

• Schedule patient appointments, answer and managing incoming calls, reactivate patient files
• Greet, check in, and release patients.
• Accurately verify dental benefits
• Treatment Coordination - assist patients with any financial questions regarding their treatment
• Calculate and collect payments, while helping patients understand their financial obligations and insurance benefits.
• Submit, track, follow-up and oversee the entire process of on insurance claims handling.
• Follow-up on Accounts Receivable report.
• Provide the Dentist with administrative and practical support when asked
• Provide feedback and support to other team members and assign tasks to other team members as needed when appropriate

If you’re ready to lead with kindness, manage with heart, and build a workplace full of connections, let’s talk!

Job Type: Full-time

Pay: $19.00 - $27.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k) 2% match
• Employee discount
• Health insurance
• Paid time off

Work Location: In person