Dental Treatment Coordinator -Cosmetics, Implants, Full Mouth Reconstruction

After our second year of business, we are growing again and will welcome one lucky candidate to join our team! We are eager to meet experienced, full-time Dental Treatment Coordinators for our Boutique Private Practice. We are searching for a Closer!!

A polished dental front desk professional with a minimum of 4-6 years of dental treatment coordination experience who understands the importance of offering Concierge Level service will appreciate this career opportunity! Advanced training in case closure and the ability to help patients understand the complexities of extensive dental needs is mandatory. This position requires a high level of outbound follow up calls daily and familiarity of a CRM platform for lead management.

Job Overview:

As our Treatment Coordinator, you will be responsible for assisting the practice by educating patients on their dental needs, as well as helping them to make sound decisions about their care and financial arrangements. It is important our patients leave with an understanding of their treatment prior to their scheduled appointment. In addition to patient assistance the treatment coordinator oversees practice collections, and maintains minimum outstanding balances.

Essential Functions:

• Act as the liaison/case manager between the practice and the patient.
• Dedicate significant time daily to unscheduled treatment plan follow up.
• Oversee management of marketing lead follow up.
• Participate in ongoing learning related to case presentation and treatment plan acceptance.
• Is well organized and able to prioritize multiple tasks and responsibilities.
• Presents a professional, friendly, and positive manner to patients upon arrival and departure from their reserved appointments.
• Maintain short call list effectively to fill in the doctors schedule gaps.
• Collect all expected out of pocket expenses due for services rendered in office.
• Coordinates and collaborates with clinical staff to ensure seamless patient management experience.
• Develops and maintains doctor/hygienists schedule to meet practice goals
• Greet and check in/out patients from their appointments.
• Increase and stimulate new patient growth by supporting marketing and promotional programs.
• Respond to doctor, patient, and employee concerns and inquiries, and seek assistance when necessary.
• Review with the patients the nature of the problem and treatment diagnosed, answer questions/concerns, discuss and present creative financial options, make agreements (in writing) with regard to treatment, cost, and method of payment while emotional attachment is high.
• Track all treatment presented and follow up with patients no more than two weeks after a financial estimate was presented.
• Monitor the case acceptance ratio on all treatment plans presented. Our goal is 80% case acceptance ratio. A case is considered accepted when a patient has scheduled treatment and has either paid in full, or a financial arrangement is in place.
• Experience and familiarization with third party financing. (Proceed Financing, Cherry, Sunbit.)
• If a patient has insurance, estimate their coverage, educate patients on their benefits/limitations versus their out of pocket expense.
• Ensure all patients scheduled have a SIGNED financial estimate (Treatment plan).
• Ensure that all patient records and consents are current and accurate prior to treatment.
• Maintain and organize the front desk and reception areas for cleanliness
• Complete “end of day” routines such a closing out the business day.
• Prepare treatment acceptance stats huddles.
• Audit schedule for accurate appointment lengths, coding, and balances/treatment to be discussed.

Knowledge Of:

Dentrix software, Dental Intel knowledge a plus, Microsoft office, accurately correspond with patients verbally and through written communication, excellent telephone techniques, clearly communicate with patients both in person and through written communication, excellent customer service verbiage.

Skills/Abilities:

• 4 or more years of high case value dental treatment coordinating experience
• Knowledge of insurance terminology and policies
• Computer proficiency and the ability to learn new programs.
• Ability to demonstrate independent thinking and exercise good/sound judgement.
• Perform frequent repetitive work with attention to detail.
• Flexible and accept different work assignments with a positive approach.
• Follow instructions and take responsibility for your role.
• Exercise confidentiality with patients and patient care.
• Listen attentively for clarification to ensure necessary outcomes.
• Ability to work both independently and in a team environment.
• Ability to adapt to changing environments and priorities.

The Ideal Team Player will:

-have strong dental front desk background and a strong desire to grow in your role

-multi-task effectively

-make 50-75 outbound treatment follow up calls per day

-thrive in a position with varied responsibilities

-have a proven track record with stable work history and great references

-value a workplace culture centered around service to patients and team members alike, mutual respect and ongoing supportive learning

We offer a schedule with No Evenings or Weekends! Our hours are:

Mon and Tues 730-4

Wed 930-6

Some Thursdays 8-4

Fri 630-2

Please forward your cover letter and resume for immediate consideration on this outstanding opportunity. We are very eager to welcome a new team member!

Visit us on Instagram @limitlessdentaljc

Check out Dr. Nick’s page @dr.nickc

Visit our website : www.limitlessdentaljc.com

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Treatment Coordination: 4 years (Required)
• Dental office: 4 years (Required)
• Insurance verification: 4 years (Required)
• Dentrix: 4 years (Required)
• Dental Intel: 2 years (Preferred)

Work Location: In person