Desktop Support _ End User Support Engineer

Shall provide daily on-site DESKTOP management and support services (“DESKTOP Support Services”)

for end-users’ End User Computing Devices (DESKTOP) which are used in the Customer’s environment

with the Customer’s approval. The general scope of Desktop Support Services shall minimally include:

(a) Image build management;

(b) Administration and configuration;

(c) End-user account management;

(d) End-user device hardening and lockdown;

Requirement – EUC (Desktop)

(e) Trouble-shooting and problem resolution; and

(f) End-user briefings & awareness service.

Shall minimally support the following types of DESKTOP:

(a) Desktops;

(b) Notebooks;

(c) Mobile Devices (e.g. iPad, iPhone or equivalent);

(d) Video Conferencing Devices;

(e) IP Telephones;

(f) Printers, including multi-function devices (i.e. printers, scanners and fax devices); and

(g) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

Shall minimally support the following operating systems:

 Windows 7 and later versions of Windows;

 Apple iOS 9.x or later versions; and

 Android OS 5.x or later versions.

Minimum Requirement:

The Vendor shall ensure the Level 1 Desktop Support Engineer meet the following requirements:

(a) Minimum one (1) year of DESKTOP Support, ICT End User Computing or Service Desk Agent

experience;

(b) Ability to perform the daily DESKTOP Support operations with minimum supervision;

(c) Possess technical skills in supporting existing and new computing devices such as desktops,

notebooks and mobile devices;

(d) Possess knowledge in IT networking and LAN to troubleshoot computer problems; and

(e) Possess at least one (1) of the following certifications:

 Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;

 (ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent; or

 (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

The Vendor shall ensure the Level 2 DESKTOP Support Engineer meet the following requirements:

(a) Minimum three (3) years of DESKTOP Support, ICT End User Computing or Service Desk Agent

experience with networking and system administration background;

(b) Ability to resolve incident escalated by Level 1 DESKTOP Support Engineers in confirming the

validity of the problem and seeking and researching for known solutions related to these

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $2,500.00 - $3,500.00 per month

Schedule:

• Night shift
• Shift system

Experience:

• End user Computing: 3 years (Preferred)