Digital Agency Operations Manager

Operations Manager

IMP Digital | Burlington, ON | In-Office | $75,000–$95,000

About IMP Digital

We're a 25-person digital marketing agency with 20+ years in business and 200+ active clients. We build websites, run SEO and paid campaigns, and manage social media for companies in pool/spa, home building, healthcare, and professional services.

We've got the clients. We've got the talent. Now we need someone to make sure everything runs on time and nothing falls through the cracks.

Your Role

This is the operational backbone of the agency. You'll own project delivery across the entire team—ensuring work gets done on time, on budget, and to the standard our clients expect. You're not managing people's careers; you're managing their work and making sure the machine runs smoothly.

You'll report directly to the CEO and have full visibility into every project, task, and deadline in the agency.

What you'll do:

• Own the project management system—live in it daily, keep it accurate, hold the team accountable to it
• Ensure all client projects are delivered on time and within scope
• Assign and balance workloads across the 25-person team (designers, developers, SEO specialists, account managers)
• Proactively identify bottlenecks, delays, or resource conflicts before they become problems
• Communicate project status and timelines to clients—set expectations, provide updates, manage changes
• Support team members by removing blockers and ensuring they have what they need to deliver
• Build and refine operational processes: templates, workflows, checklists, SOPs
• Report to the CEO on agency performance: utilization, delivery metrics, project health, capacity planning
• Coordinate with account managers to ensure client needs translate into clear, actionable tasks

What We're Looking For

Must-haves:

• 5+ years in operations, project management, or traffic/resource management (agency experience strongly preferred)
• Deep experience with PM tools—you've managed work in Accelo, Asana, Monday, Teamwork, ClickUp, or similar platforms
• Obsessive attention to detail: deadlines, scope, deliverables, follow-ups
• Strong client communication skills—you can deliver status updates, manage expectations, and handle tough conversations professionally
• Ability to see the big picture while tracking dozens of moving parts simultaneously
• Comfortable holding people accountable without micromanaging
• Calm under pressure—agencies move fast and priorities shift constantly

Nice-to-haves:

• Experience in a digital marketing or creative agency specifically
• Familiarity with web development, SEO, or paid media workflows
• PMP, Scrum, or other project management certifications
• Experience with resource planning and capacity forecasting
• Background in process improvement or operational efficiency initiatives

Who You Are

You're the person who notices when a deadline is slipping three days before anyone else does. You keep lists, you follow up, and you don't assume something got done—you verify it. You're not interested in being a bottleneck; you're interested in removing them.

You're organized but not rigid. You know when to enforce a process and when to adapt. You communicate clearly, flag issues early, and take ownership of outcomes.

The Details

• Location: Burlington, ON (in-office, Monday–Friday)
• Salary: $75,000–$95,000, based on experience
• Reports to: CEO
• Team: You'll work across all departments—design, development, SEO, paid media, and account management

How to Apply

Tell us about a time you improved a broken process or saved a project that was going off the rails. We want to see how you think, not just where you've worked.

IMP Digital is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: $75,000.00-$95,000.00 per year

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care
• Wellness program

Work Location: In person