Digital Customer Service Representative

Our name says it all Tender Loving Care at Home. Here at TLC Home Care we pride ourselves on having excellent customer service and caregiver selection. We are compassionate about what we do and know first hand the challenges involved in selecting good caregivers. We have a lot of experience and a long history coordinating care for clients, family members and caregivers and facilities. We understand that this is a very difficult time in your loved ones life but we will strive to bring the most qualified caregivers who truly love what they do and are excited about providing the best personal care services.

Join our Administrative team as a Digital Customer Service Representative and become a vital part of ensuring an outstanding customer experience. In this full-time, hourly position, you will provide exceptional support to our customers by responding to inquiries, resolving issues, and creating positive interactions via digital platforms. You will play a key role in upholding our company's high standards for service and communication in English.

Responsibilities:

• Respond promptly to customer inquiries through email, chat, and online portals.
• Resolve customer issues by identifying problems and providing accurate solutions.
• Maintain high levels of professionalism and empathy in all interactions.
• Document and update customer records based on interactions to ensure accurate data tracking.
• Collaborate with internal teams to escalate and resolve complex issues in a timely manner.
• Provide product or service information to customers as needed.
• Analyze common questions or complaints and suggest improvements to enhance the customer experience.
• Stay updated about company policies, procedures, and offerings to deliver correct information to customers.

Qualifications

• Proven experience in customer service or a related role, preferably using digital platforms.
• Excellent written communication skills in English, with attention to detail and tone.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using customer management tools, CRM systems, or similar software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong teamwork and collaboration skills with a willingness to adapt to new challenges.
• High school diploma or equivalent; additional certification in customer service is a plus.