Director And Business Manager - Furniture Solutions

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Director and Business Manager - Furniture Solutions

About Tétris
Tétris, a JLL Group subsidiary, specialises in designing and developing professional workspaces. As both consultant and general contractor, we provide comprehensive turnkey services for office fit-outs and property renovations across commercial, education, retail, and hospitality sectors.
Operating globally across three continents, and represented in eleven countries in EMEA. Tétris leads the Design & Build market with approximately $700 million turnover and over 900 employees. Following successful launch of our Furniture Solutions department in France (2017), we're expanding this business unit across all Tétris markets.
We seek a Director and Business Manager for our Amsterdam-based Furniture Solutions department to drive our success story in the Netherlands market.

Director Responsibilities
Reporting to the Regional Cluster Leader for Furniture Solutions.

Strategic Leadership
Develop and execute sales strategies with your team to drive department growth.

Build and maintain external client networks and internal stakeholder relationships.

Provide strategic furniture design consultation to customers, investors, and partners.

Implement strategic objectives of regional and global business line.

Operational Management
Ensure full accountability for department success and profitability.

Oversee talent development and capacity planning for furniture operations.

Monitor departmental performance and implement corrective actions when needed.

Team Leadership
Foster professional development and maintain operational excellence.

Manage teams according to company ethical standards and best practices.

Nurture positive culture and team spirit.

Business Manager Responsibilities

Client Engagement
Serve as primary liaison between design teams and clients throughout project lifecycle.

Balance client requirements across functionality, budget, ergonomics, and aesthetics while maintaining profitable margins.

Leverage enthusiasm and expertise to drive customer acquisition and retention.

Ability to build, nurture and maintain strong relationships.

Technical Expertise
Maintain comprehensive furniture product knowledge across diverse project types.

Knowledge of comprehensive end-to-end circular services relating to furniture assets – including, but not limited to - Digital Product Passports; Product and component tracking; Inventory management; Furniture assessment; Re-use and refurbish processes; Disposal and distribution; Responsible Recycling; Industry accreditations and standards.

Collaborate with architects and designers to create opportunities, and prepare suitable furniture proposals that meets clients requirements.

Stay current with industry developments, sustainability trends, and circular economy practices.

Apply technical insights to provide creative solutions aligned with overall interior design concepts.

Broad knowledge of global brands, manufacturers and their product portfolio’s.

Project Management
Manage complete project lifecycle from initial consultation through implementation.

Coordinate client and supplier relationships, administration, and delivery.

Ensure seamless project execution and client satisfaction.

Required Experience and Qualifications
Education
Ensure seamless project execution and client satisfaction.

Professional Experience
Minimum 5 years relevant furniture industry Dealer experience.

Proven team management experience in furniture supply/design.

Strong business acumen with demonstrated customer satisfaction results.

Technical Knowledge
Deep understanding of furniture design principles and ability to read technical layouts and shop-drawings.

Knowledge of workplace regulations (ARBO, NEN), Buildings Decree, and fire safety requirements.

Familiarity with sustainability and circularity applications in materials.

Core Competencies
Team leadership and empathy.

Strong organizational and project management skills.

Commercial mindset with results-driven approach.

Adaptability and dynamic problem-solving abilities.

Technical Skills
Advanced proficiency in Microsoft Office suite.

Experience with Salesforce, Navision and Pcon preferred.

Fluency in Dutch and English (written and verbal).

Valid Dutch driving license.

#LI-WM1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.