Dispute Compliance Operations Analyst

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

1)Continuously review and analyze dispute claims submitted by cardholders

2)Gather and evaluate evidence to support or refute dispute claims.

3)Communicate with cardholders to obtain additional information or clarification.

4)Collaborate with partner to resolve disputes within SLA

5)Document all actions taken and maintain accurate records of dispute cases.

6)Ensure disputes are resolved within regulatory timeframes.

7)Identify and report potential fraud or suspicious activity.

8)Documentation of SOPs and processes

1)Monitoring Merchant’s activity and escalating abnormal patterns

2)Gathering and analyzing data related to the Compliance standard of the Products

3)Drafting internal reports about suspicious activity

4)Assist in general with initiatives that aim to enhance the Compliance standard of Pay/Card

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.