Dispute Resolution Manager

We are looking for an experienced a leader to manage the Disputes team supporting regional operations in a multinational company. The role involves overseeing collections processes, resolving customer disputes, coaching and developing the team, and driving operational excellence and compliance.

Key Responsibilities:

• Lead and develop a high-performing team handling collections and dispute resolution.
• Monitor KPIs, metrics, and service levels to ensure efficiency and accuracy.
• Act as an escalation point for complex or sensitive issues.
• Drive process improvements and system enhancements using ERP and other tools.
• Maintain compliance with internal controls, SOX, and regulatory standards.
• Build strong relationships with internal stakeholders and external customers.
• Support transition projects and implementation of new processes as needed.

Qualifications & Experience:

• Bachelor’s degree in Finance, Accounting, Business, Economics, or related field.
• 5–7 years in finance operations or SSC, preferably in a multinational environment.
• 3–4 years leading teams, experience managing managers preferred.
• ERP experience (SAP preferred), advanced MS Office skills; Salesforce / Genesys experience advantageous.
• Process improvement or Lean/Six Sigma experience is a plus.

Competencies & Attributes:

• Excellent analytical, problem-solving, and organizational skills.
• Results-driven, proactive, accountable, and detail-oriented.
• Ability to manage multiple priorities and deadlines effectively.
• Strong focus on customer service and operational excellence.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid training

Work Location: Hybrid remote in Makati