End User Support Technician L1

Job Details:

Position: IT Support Technician L1 (On-site)

Role Type: FTE

Working Days: 5 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Nordenham, Germany (On-Site)

Languages required: English (B2), German (B2 to C1).

Role Overview:

As a Level 1 Desktop Support Engineer, you will be responsible for resolving basic IT issues in accordance with hardware warranty terms and customer security compliance standards. You will work under direction, following procedures and escalating complex problems to Level 2 engineers or relevant teams.

Responsibilities:-

• Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
• Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.
• Provide first/second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

Job Type: Contract
Contract length: 12 months

Pay: 30.000,00€ - 35.000,00€ per year

Ability to commute/relocate:

• Nordenham: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you ok with Freelance/B2B contract?

Language:

• German (Required)

Work Location: In person