Executive Assistant

Job description:

Job Title: Executive Assistant

Location: Cebu City, Philippines
Reports to: COO
Employment Type: Contract

About FYDI Global

FYDI Global (Fulfil Your Dreams Internationally) is a leader in Business Process Outsourcing (BPO) and call center services. Since our founding in 2018 and headquarters in Tustin, California, we’ve grown to operate 11 centers in 8 countries, employing professionals from over 40 nationalities. With support in 24/7 multilingual operations spanning Spanish, English, Chinese, Arabic, French and more, we enable businesses to scale efficiently, reduce costs, and enhance customer satisfaction through our call centers.

Role Overview

We’re looking for a proactive and reliable Executive Assistant to help me manage our Call Center operations in Cebu City. This is a contract-based position and a great opportunity for someone with leadership or management experience who wants to grow with an international BPO team.

Key Responsibilities

• Support me in overseeing daily call center operations and team performance.
• Coordinate communication between management and our Cebu team leads.
• Prepare reports, track KPIs, and assist in improving workflows.
• Handle scheduling, documentation, and administrative tasks.
• Contribute to process improvement and operational efficiency.

What We’re Looking For

• Experience in BPO / Call Center management or supervision.
• Excellent English communication skills — both spoken and written.
• Strong attention to detail and organizational ability.
• Reliable, self-driven, and comfortable working independently.
• Able to coordinate effectively with remote, international teams.

Job Type: Contract

Pay: Php41,070.00 - Php58,671.00 per month

Work Location: In person