Executive Housekeeper

Position Summary

The Executive Housekeeper is responsible for leading all housekeeping operations to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency. This role oversees guest rooms, public areas, laundry operations, and housekeeping staff while maintaining brand standards, managing labor and supplies, and supporting a positive guest experience.

Key Responsibilities

Operations & Guest Experience

• Ensure all guest rooms, public spaces, and back-of-house areas meet or exceed brand cleanliness and quality standards
• Conduct daily inspections of guest rooms and public areas; address deficiencies promptly
• Respond to guest concerns related to cleanliness and housekeeping services with professionalism and urgency
• Partner with Front Office and Maintenance to support smooth arrivals, departures, and room readiness

Leadership & Team Management

• Recruit, train, coach, and motivate housekeeping team members
• Schedule staff effectively to meet business needs while managing labor costs
• Perform regular performance evaluations and provide ongoing feedback
• Foster a culture of accountability, teamwork, and guest-focused service

Financial & Inventory Management

• Manage housekeeping labor, productivity, and expenses within budget guidelines
• Order, track, and control inventory of linens, amenities, chemicals, and supplies
• Monitor linen usage and loss prevention strategies
• Participate in budgeting, forecasting, and monthly variance reviews

Standards, Safety & Compliance

• Ensure compliance with brand standards, OSHA, safety, and sanitation guidelines
• Maintain proper chemical handling, storage, and training procedures
• Oversee preventive maintenance reporting and follow-up
• Support brand audits, inspections, and quality assurance reviews

Communication & Collaboration

• Attend daily operations and manager meetings
• Communicate effectively with all departments to ensure guest needs are met
• Support hotel initiatives, service recovery efforts, and continuous improvement programs

Qualifications

• Minimum 2–3 years of housekeeping leadership experience, preferably in a hotel or hospitality setting
• Strong knowledge of housekeeping operations, cleaning procedures, and safety standards
• Proven leadership, training, and team-building skills
• Ability to manage labor, control costs, and meet budget expectations
• Excellent communication, organization, and time-management skills
• Ability to stand, walk, bend, lift, and perform physical job duties as required
• Flexible schedule, including weekends and holidays

Preferred Qualifications

• Experience with a major hotel brand (Hilton, Marriott, etc.)
• Familiarity with hotel PMS, housekeeping systems, and inspection tools
• Bilingual skills a plus

REQUIREMENTS

• Experience
• Reliable Transportation
• Open Availability/Weekends and Holidays as needed