Experienced Dental Practice Front Of House Coordinator

Alexandra Dental are a seeking a Business minded Front of house Coordinator for our established clinic in Drogheda. We are looking for a highly experienced receptionist / administrator with a customer service / focused background to lead our clinic into the next stage of its growth.

Key Responsibilities Patient Experience

• Greet patients warmly in person and over the phone
• Manage patient check-in and check-out processes
• Handle patient enquiries, concerns, and complaints in a calm and professional manner
• Maintain patient confidentiality at all times

Appointments & Scheduling

• Book and reschedule appointments efficiently
• Manage the dentists’ schedules to optimise chair time
• Send appointment reminders and follow up on missed appointments

Administration & Records

• Maintain accurate and up-to-date patient records
• Process new patient registrations and consent forms
• Handle correspondence (emails, letters, referrals)
• Manage filing, scanning, and general office administration

Billing & Payments

• Process payments (cash, card, HSE claims if applicable)
• Provide basic information on treatment costs and payment options
• Prepare invoices and receipts
• Liaise with Finance department

Clinic Support

• Ensure the clinic is tidy, welcoming, and well-stocked
• Coordinate with clinical staff to ensure smooth patient flow
• Support practice management with ad-hoc administrative tasks

Required Skills & Experience Essential

• Previous experience in a receptionist or customer service role
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• High level of professionalism and discretion
• Confident IT skills (practice management software, email, basic office tools)

Desirable

• Previous experience in a dental or healthcare setting
• Familiarity with dental terminology and procedures
• Experience handling HSE claims

Personal Attributes

• Friendly, approachable, and patient-focused
• Calm under pressure with a problem-solving mindset
• Reliable, punctual, and detail-oriented
• Team player with a positive attitude

Working Hours

Full-time
Monday to Friday 8.30am - 6pm

Job Types: Full-time, Permanent

Pay: From €18.00 per hour

Experience:

• Customer facing role: 2 years (required)
• Management: 2 years (required)
• Dental practice management: 1 year (required)

Work Location: In person