Facilities Maintenance Coordinator

QSR Facilities Manager

Reports To: Sr Director of Construction & Development

Role Overview

The Facilities Manager will oversee all aspects of facilities management across the Emerald Wings portfolio of restaurants. This role ensures our restaurants operate safely, efficiently, and cost-effectively by managing utilities, vendor contracts, equipment purchases, and day-to-day maintenance coordination. The Facilities Manager will also be liaison with landlords and operations teams to resolve property issues quickly and effectively.

Key Responsibilities

• Facilities & Maintenance
• Manage ongoing repairs and preventive maintenance to keep restaurants fully functional and in brand-standard condition.
• Implement systems to track maintenance requests and resolution timelines.
• Coordinate with vendors and contractors to ensure quality, cost-effective work.
• Manage preventive maintenance schedules for HVAC, refrigeration, grease traps, hood systems, and other critical equipment.
• Partner with operations teams on facilities-related needs and improvements.
• Ensure timely escalation and resolution of property-related concerns to the Construction and Real Estate teams.
• Manage and track all equipment and service warranties, and ensure work is completed under warranty when applicable.
• Utilities, Vendors & Contracts
• Oversee utility bills, payments, and usage tracking across all locations.
• Manage vendor relationships and service contracts for repairs, cleaning, pest control, and other facility needs.
• Negotiate pricing and performance standards with vendors.
• Capital Equipment
• Lead large equipment purchases and installations (e.g., HVAC, fryers, etc.).
• Budget & Reporting
• Develop and manage the facilities budget, including maintenance, utilities, and capital expenses.
• Provide regular reporting on facilities costs, upcoming capital needs, and vendor performance.

Qualifications

• 5+ years of facilities management experience, ideally in the restaurant, retail, or multi-unit franchise industry.
• Knowledge of HVAC, refrigeration, plumbing, and electrical systems in commercial food service environments.
• Experience managing vendors, service contracts, and large-scale equipment purchases.
• Ability to manage budgets and analyze cost data.
• Excellent organizational skills with the ability to manage multiple priorities across a multi-state portfolio.
• Strong communication, negotiation, and relationship management skills (including with landlords and property managers).
• Occasional travel required to restaurant locations.

Why Join Emerald Wings?

• Opportunity to build and scale the facilities function of a fast-growing, multi-state franchise group.
• Work in a high-growth, entrepreneurial environment with a leadership team committed to operational excellence.
• Competitive salary, benefits, and career advancement opportunities as the company grows.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: Remote