Field Service Engineer

Company Overview: We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Role Definition:

The IT Senior Engineer/Team Lead shall provide oversight to ensure that information systems and infrastructure are in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. The IT Team Lead shall work on-site and may be required to travel to locations to support meetings or other activities in support of assigned work. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. This is a senior level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will have demonstrated advanced, in-depth experience with implementing, configuring, and supporting Windows & Mac OD based computers. In-depth proficiency and knowledge and hands-on experience supporting servers and network technology is also required to be successful in this position. The incumbent will provide work guidance or orientation for non-routine procedures, complex issues, and implementation. Duties include level 2 and 3 support of IT applications, products, and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.

The incumbent will research, analyse, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in team environment supporting techs to resolve complex problems. An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies is required. Ideal candidate should have 10-12 years’ experience in Windows & Mac Desktop support.

The incumbent must have experience implementing and supporting complex, integrated systems. Work is subject to general review and approvals of the supervisor(s).

Position Responsibilities:

1. Exceptional communication skills.

2. Knowledgeable about current Microsoft Office Suites.

3. Familiar with backup technologies (VEEAM; Crash plan, Veritas NetBackup etc.).

4. Familiar with anti-virus technologies (McAfee ePO / Symantec Endpoint Protection, AV Defender, etc.).

5. Familiar with software deployment technologies (SCCM, Intune, Altiris, Ghost, any repackaging tools).

6. Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).

7. Familiar with remote access technologies (VPN, dial-up, terminal services).

8. Excellent Knowledgeable about Microsoft Windows operating systems & Mac Operating Systems.

9. Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.

10. Experience and skill administering enterprise Microsoft SCCM, Intune

11. Excellent verbal and written communication skills.

12. Self-starter and ability to manage own time effectively.

13. Experience in troubleshooting Audio/Visual devices and Teams Meeting Room Devices.

14. Asset Management.

15. Strong organization skills.

Candidate Required Minimum Qualifications and Skills

1. 4-year bachelor’s degree.

2. Demonstrate competent experience based on the job description above.

3. Desired CompTIA A+, CCNA, Microsoft Certified Professional (MCP) or better.

4. Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Client anti-virus & encryption solutions, Helpdesk ticketing systems.

5. Mobile device management including IOS and Android devices through Microsoft Intune.

6. Windows PC/laptop management via Active Directory.

7. Proven analytical, troubleshooting and problem- solving skills.

8. Proven ability to multi-task, effectively determine priorities and meet SLA’s.

9. Excellent communication relationship-building and internal customer service skills.

10. Adaptable and flexible in a fast-changing industry and work environment.

11. Willing to work off-hours and weekends when required for projects or emergency support.

Job Type: Fixed term

Pay: €30,000.00-€36,000.00 per year

Experience:

• Windows and Mac Desktop Support: 10 years (preferred)