Field Service Engineer

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

️ In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia.

Key Responsibilities

• Read, query and clarity installation specification with the nominated vCIO or insides sales team
• Provide technical support vCIO/sales team to sign off hardware and parts as required to meet the installation specification
• Attend client site at the appointed time, liaise with the client on intended installation time scale and methods / process to be used, if required.
• Carry out the job as directed, liaise with the client on completion and ask to confirmation and if there is anything else required on site, ensuring 100% satisfaction from the client on the install.
• Escalate any significant changes or additional to the to the vCIO or Scheduling manager when on site to seek clarification
• Confirm install is completed to Clients satisfaction. Update ticketing system with time and details, process ticket to next step, closure or escalation.
• Inform Scheduling Manager on completion and availability for re-scheduling Specific Performance Measurements
• Tasks and job completed within time allocated and on the Installation specification
• Ticket updated with all times, comments and configurations updated and captured
• Informing the Scheduling Manager on completion and attending site at appointed time
• Inform the vCIO on completion and any changes pre vCIO follow up with client
• Escalation to vCIO of any future recommendations / follow-up etc. Ability to communicate with clarity - to scheduling the vCIO and the client

Key Requirements

• Minimum of 3 years experience in Field Service
• Microsoft training on Office 365
• 3 years of server and network experience
• Relevant technical qualifications
• Full clean driver’s license Desired Requirements
• Manual handling training • Firewall / security training
• Connectwise experience
• Network and cabling installation experience Technical Competencies Required
• Windows Server 2022 training
• CompTIA Network+
• Microsoft Azure Fundamentals
• Fortinet FCA certification (advantage)

Benefits/Perks

️ Time off - 25 days leave + public holidays
x1 day Birthday leave per year
Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
‍️ EkcOlympics - a global activity for fun!
Learning & development - Unlimited access to Pluralsight learning platform
A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

️ Microsoft’s 2023 Rising Star Security Partner of the year
VMware & Veeam top partner status
Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
We recognise the value of internal mobility and encourage opportunities for internal development & progression
Flexible working with a family friendly focus are at the core of our company values