Field Service Technician

Job Description - Field Service Technician

Kingfisher Company Inc. (KCi) has several opportunities for Field Service Technicians to join our Lowell, MA field service team. At Kingfisher, our employees are on the cutting edge of technological advancements within the emergency radio communications industry. If you are inspired to work with innovative cutting edge emergency communications technology, Kingfisher is the place for you. At Kingfisher you will work with other passionate technical leaders and make critical contributions to the emergency communications industry and to the growth of our company.

Responsibilities

· Commission, troubleshoot, service, and maintain radio fire alarm equipment

· Provide service and customer support during field visits or dispatches

· Manage all on site installation, repair, maintenance and test tasks

· Diagnose errors or technical problems and determine proper solutions

· Produce timely and detailed service reports

· Document and follow processes

· Operate vehicle in a safely manner and use field automation systems

· Follow all company’s filed procedures and protocols

· Cooperate with technical team and share information across the organization

· Comprehend customer requirements and make appropriate recommendations/briefings

· Build positive relationships with customers

Qualifications

• Ability to test, troubleshoot, service and repair electronic equipment.
• Experience with fire and / or security alarm systems and communication systems is a plus.
• Great communication skills and ability to work with customers
• Outstanding troubleshooting, problem solving, and critical thinking skills
• Working knowledge of electronic systems technology including security, fire, IT
• A technical degree or certification is preferable
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Ability to support significant domestic travel requirements

Who We Are

Kingfisher is the global leader of emergency communication systems based on direct-link radio transmission technology, serving a wide range of military, municipal, industrial, and commercial customers. At our headquarters in Lowell we design and build our products, and offer custom designed systems, service, and support emergency communication and evacuation systems globally. We base our leading-edge communications systems on emergency band radio transmission technology, which gives our clients a more economical and reliable choice over traditional hard-wired systems.

Location

USA - MA – Lowell

Travel

Approximately 85+%. Travel can be local to the New England area, CONUS, or OCONUS depending on position.

Kingfisher is an equal opportunity employer

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• field service: 1 year (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In person