Field Service Technician

公司概况:
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, fueling stations, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Clean Energy & Industrial Gases (CE&IG) China is a subsidiary of Nikkiso Clean Energy & Industrial Gases Group (Group) and incorporated in China. We are seeking an experienced Application Engineer to join our growing Nikkiso CE&IG China team.

概述:
This role is dedicated to delivering high-quality on-site technical support and service for customers, serving as a key link between the company and clients in ensuring the stable operation of equipment. The core responsibilities include hands-on execution of equipment commissioning, troubleshooting, maintenance, and repair tasks to address on-site technical issues promptly. Additionally, the role involves providing professional on-site equipment training to customers, handling warranty claims, and answering technical inquiries to meet customer needs comprehensively.
The incumbent is required to efficiently manage field service calls, proactively resolve problems arising during on-site visits, and maintain effective communication with customers to ensure satisfaction, while implementing necessary corrective actions when needed. Furthermore, the role entails accurately creating field service reports, systematically maintaining service information in the company's enterprise database, and completing and submitting all required documentation in a timely manner to guarantee the integrity and traceability of service processes and records.

资质:

• College Diploma or equivalent above
• Installation, maintenance, repair of mechanical and electrical systems experience preferred
• Refrigeration/HVAC or cryogenic experience preferred
• Fluency in English is required.
• Technically competent with mechanics and software programs.
• Read Prints and Schematics
• Experience at working both independently and in a team-oriented environment is essential.
• Can adapt to shifting priorities, demands and timelines.
• Willing to travel
• Good communication skills with customers and colleagues.

职责:

• Perform hands-on commissioning, troubleshooting, service, and repair
• Provide high level technical support to customers at their location, handle warranty requests and respond to customer questions
• Provide on-site equipment training to the customers
• Create field service reports and maintain service information in the company enterprise database
• Timely and professionally handle field service calls and issues arising from the field service visits
• Timely complete and submit all required paperwork

Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.