Field Service Technician

Job Title

Service Technician 24/7 Shift Roster Days/Nights

Job Summary

The Service Technician is responsible for installing, maintaining, diagnosing, and repairing equipment and systems at customer sites or in-house. The role requires strong technical skills, problem-solving ability, and a customer-focused approach to ensure equipment operates safely, efficiently, and in compliance with company and regulatory standards.

Key Responsibilities

• Install, commission, service, and repair equipment according to specifications and safety standards
• Diagnose faults and perform corrective maintenance in a timely manner
• Carry out routine preventative maintenance and inspections
• Respond to service calls and breakdowns on-site or remotely
• Test equipment after repair to ensure proper operation
• Complete service reports, maintenance logs, and documentation accurately
• Communicate clearly with customers regarding issues, solutions, and preventative measures
• Maintain tools, test equipment, and service vehicles in good working order
• Adhere to health, safety, and environmental regulations at all times
• Liaise with technical support, parts, and engineering teams as required
• Help train new employees as required

Qualifications & Experience

• Technical diploma, trade certificate, or equivalent qualification
• Relevant industry experience as a Service Technician or similar role
• Valid driver’s license (where field service is required)
• Certifications or licenses relevant to the industry (preferred)
• Eligibility to work in Republic of Ireland

Skills & Competencies

• Strong mechanical, electrical, or electronic troubleshooting skills
• Ability to read and interpret technical manuals, drawings, and schematics
• Good problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work independently and manage time effectively
• Basic computer literacy (service software, email, reporting tools)

Working Conditions

• Based at Intel Ireland, Co Kildare
• May require travel, or on-call availability
• Exposure to machinery, tools, and varying environmental conditions

Performance Measures

• First-time fix rate
• Green to Green
• Response and resolution times
• Quality of service documentation
• Customer satisfaction and feedback
• Compliance with safety and quality standards

Job Type: Full-time

Pay: From €52,000.00 per year

Benefits:

• Company pension
• Private medical insurance

Work Location: In person