Field Service Technician (Mechanical Fitter)

Position Purpose

At Sealed Air, we’re not just about packaging—we’re about protecting what matters. We’re seeking a skilled and motivated Service Engineer to join our team and support our cutting-edge packaging equipment across New Zealand.

As a Service Engineer, you’ll be the technical expert responsible for:

• Installation & Commissioning: Supervise and execute installation of Sealed Air packaging equipment at customer sites.

• Servicing, Troubleshooting & Repairs: Perform scheduled maintenance and emergency breakdown repairs.

• Customer Training: Educate clients on equipment usage and maintenance.

• Audits & Proposals: Collaborate with Sales on equipment/material audits and contribute to proposals and competitor analysis.

• Reporting & Documentation: Maintain accurate service records and generate customer service reports.

• Inventory Management: Manage spare parts stock and service tool kits for your designated region.

The primary location would be within Hamilton - however interstate travel is required to support the business throughout New Zealand.

What You'll Do

• Supervise the installation or commissioning of Sealed Air equipment into the customer's packaging plant.

• Maintain the equipment servicing requirements and reporting of all Sealed Air equipment within allocated responsibility.

• Manage the emergency breakdown repairs to customer's equipment.

• Customer invoicing for servicing equipment and spare parts.

• Conduct material and equipment audits with the Sales Department.

• Develop a strong customer service relationship to expand our existing equipment and service business.

• Control the spare parts stock and manage the service tool kits for your allocated state responsibility.

• Strict compliance to Sealed Air OHS policies including: Risk Assessment, JSA's SOPs, JSRA's etc.

• Prepare and distribute customer service reports for all service work undertaken.

• Maintain and update all record systems relating to our customer's equipment.
  

What You'll Bring

• • Proven experience in a manufacturing or service-based industry .

  • Hands-on experience with equipment installation , ideally in packaging machinery .

  • Strong mechanical aptitude and ability to work independently.

  • Willingness to travel and work flexible hours, including weekends.

  • Excellent communication skills – both written and verbal.

  • Solid computer literacy, especially in Word and Excel.

  • Knowledge of packaging materials and equipment is a plus.

  Qualifications

  • A Grade Electrical License with strong mechanical skills, OR

  • Mechanical Fitter with a restricted electrical license and willingness to upskill.

  Why work at Sealed Air?

  • We have a very diverse and inclusive culture.

  • We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.

  • You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.

  Ready to make an impact?

  If you are looking for a new challenge in a company deemed as essential service, then we want to hear from you!

  *Applicants must have New Zealand permanent work rights to be considered for this job. A detailed job description is available.