Front Desk Agent

Job Description

Front Desk Agent - 4 Evenings per week

At ARC Physio, we are growing our team and are looking to hire a Part time front desk administrator to help our team and patients achieve their goals. Are you looking for a supportive work environment that provides ongoing support so that you can be the best you can be? Then this could be your dream role!

About you

You are smart, quick on your feet and confident.
You are extremely accountable for your outcomes.
You are passionate and outgoing.
You thrive on personal development and know the value of coaching.
You demand excellence of yourself and respond well to positive feedback.
You are energized and create energy.
You are results-focused and drive yourself to get the best results.
You are a lighting fast learner.
You are highly resilient and adaptable.
You will be responsible for making our clients & potential clients feel welcome and supported when they arrive in the clinic as well as on the phone and via email.

Your responsibilities will include:

Meeting and greeting clients as they enter the office
Answering phones and converting calls to booked appointments
Managing patient bookings and therapist schedules.
Processing payments for treatments received at the practice.
Assisting patients with general non-clinical queries.
Assisting physiotherapy team in providing an excellent patient experience.
Provide administrative support to the ARC Physio team.
Working closely with the practice owner with daily and weekly
data reporting and data entry.
General clinic duties including maintaining a clean and presentable environment
End-of-day banking reconciliation.

Actively engaging in weekly 1 on 1 mentorship sessions and team meetings.
Implementing self-directed learning to improve proficiency as an office administrator.
Participation in our structured onboarding process which includes detailed training on patient management and phone conversion.

Skills & Experience:

Fluent in English and French with outstanding customer service
Have excellent computer and technology skills
Have previous sales and customer service experience
Excellent rapport building skills both in person and by phone.
Organizational and Time Management skills as well as the ability
to meet deadlines and complete tasks accurately and efficiently.
Must be able to work efficiently with minimum direction.

Position available is for Part Time - 14 hours per week - Tuesday, Wed, Thursday Friday evening shift.

Job Type: Part-time

Pay: $18.00-$22.50 per hour

Expected hours: 14 per week

Additional pay:

• Bonus pay

Benefits:

• On-site parking

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Application deadline: 2025-04-21