Front Desk Agent

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere at our Hotel. Your responsibilities will include managing reservations, assisting guests with inquiries, and performing night audit duties as needed. If you have a passion for hospitality and possess strong communication skills, we would love to hear from you.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out procedures efficiently to ensure a smooth guest experience.
• Handle reservations, cancellations, and modifications through phone systems and online platforms.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Address guest inquiries and resolve any issues promptly with professionalism and courtesy.
• Perform night audit duties as required, ensuring accurate financial reporting for the day’s transactions.
• Maintain the front desk area in an organized and professional manner.
• Collaborate with other hotel departments to ensure guest satisfaction and seamless operations.
• Assisting with any left over laundry to be folded and put away in an orderly fashion.
• Set up breakfast and maintain breakfast during breakfast hours

Qualifications

• Previous experience in a front desk role or customer service position within the hospitality industry is preferred.
• Familiarity with hotel management software is a plus; experience with phone systems is essential.
• Strong phone etiquette and communication skills to interact effectively with guests and team members.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A background in hospitality management or related fields is advantageous but not mandatory.
• Excellent problem-solving skills with a focus on providing outstanding customer service.

Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Monday to Friday
• Night shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Topeka, KS 66619 (Required)

Work Location: In person