Front Desk Agent

We're seeking a highly organized and compassionate Front Desk Medical Assistant to join our medical clinic team. As a key member of our front office staff, you'll be the first point of contact for patients and families, providing exceptional customer service while efficiently managing front desk operations. Additionally, you'll assist with clinical tasks, including rooming patients, taking vitals, and documenting in our electronic medical record (EMR) system. You'll also play a role in promoting our aesthetic products and services.

Responsibilities:

• Front Desk:
• Greet patients, answer phone calls, and respond to messages in a friendly and professional manner
• Manage patient scheduling, check-in, and check-out processes
• Handle patient registration, insurance verification, and payment collection
• Maintain accurate and up-to-date patient records and scheduling systems
• Clinical:
• Room patients and prepare them for exams
• Take vital signs (height, weight, blood pressure, temperature, etc.)
• Document patient information in EMR system accurately and efficiently
• Aesthetic Sales:
• Promote and sell aesthetic products and services to patients
• Maintain knowledge of product offerings and services
• Process transactions and manage product inventory
• Communication:
• Make outbound calls to patients for appointment reminders, follow-ups, and test results
• Communicate effectively with patients, providers, and other staff members
• Administrative:
• Perform other administrative tasks as needed, such as data entry, filing, and scanning
• Maintain HIPAA compliance in communication

Requirements:

• High school diploma or equivalent required; medical assisting certification (CMA) or experience preferred
• 2 years of experience in a medical office setting,
• Strong communication and interpersonal skills
• Ability to multitask, prioritize tasks, and maintain a high level of organization
• Proficient in EMR systems and basic computer software (Microsoft Office, etc.)
• Ability to work in a fast-paced environment with attention to detail and accuracy

Preferred Qualifications:

• Experience with aesthetic product sales or customer service

Job Type: Part-time

Pay: $15.00 - $19.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift

Ability to Commute:

• Columbus, OH 43230 (Required)

Ability to Relocate:

• Columbus, OH 43230: Relocate before starting work (Preferred)

Work Location: In person