Front Desk Agent

As a Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay.

The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet and the Internet

Work Schedule: Work irregular hours and shifts as needed (evenings, days, weekdays, weekends)

Education: College, CEGEP or other non-university certificate or diploma from a 1 year program, or equivalent experience

Experience & Skills:

• Display a team player attitude
• Possess good interpersonal skills
• Possess excellent written and verbal communication skills
• Can follow oral & written instructions applying to policies and procedures
• Multi- tasked, Quick learner and attention to detail
• Capable of working with or without Supervision
• Has a pleasant & outgoing attitude and enjoys working with the public
• Fluent in English, both verbal and written

Primary Duties:

. Register arriving guests and assign rooms,

. Process group arrivals and departures,

. Take, cancel and change room reservations,

. Provide information on hotel facilities and services,

. Provide general information about points of interest in the area,

. Exchange foreign currency,

. Process guests' departures, calculate charges and receive payments,

. Balance cash and complete balance sheets, cash reports and related forms,

. Follow emergency and safety procedures,

. Clerical duties (i.e. faxing, filing, photocopying),

. Handle wake-up calls,

. Provide customer service,

. Answer telephone and relay telephone calls and messages

Must have own transportation, public transit not available

Job Type: Part-time

Pay: $17.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Discounted or free food
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays

Application question(s):

• Are you a permanent resident of Canada?

Experience:

• hotel front desk: 2 years (required)

Work Location: In person