Front Desk Agent

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience and smooth operation at the front desk. This role requires excellent customer service skills, strong communication abilities, and a passion for hospitality management. Bilingual skills and hotel management experience are highly valued to enhance guest relations and support our diverse clientele.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage multi-line phone systems with professionalism, providing accurate information and guest support
• Handle guest inquiries, requests, and complaints efficiently to ensure guest satisfaction
• Maintain accurate reservation records and update guest information in the hotel management system
• Process payments accurately and handle cash or credit transactions securely
• Ensure the front desk area remains organized, clean, and welcoming at all times
• Assist with night audit procedures as needed to reconcile daily financial transactions
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences

Requirements

• Previous experience in hotel management or front desk operations preferred; hospitality management background is a plus
• Strong customer service skills with a focus on guest relations and satisfaction
• Bilingual abilities are highly desirable to communicate effectively with diverse guests
• Excellent phone etiquette and experience managing multi-line phone systems
• Knowledge of hotel software systems and reservation platforms preferred
• Ability to handle night audit responsibilities when required
• Hospitality or resort experience is advantageous but not mandatory
• Professional appearance and demeanor with strong communication skills
• Ability to work flexible hours, including evenings, weekends, or holidays as needed

Join our team to deliver exceptional guest services in a dynamic hospitality environment. We value professionalism, enthusiasm, and a genuine passion for creating memorable experiences for our guests.

Job Type: Part-time

Pay: $17.85-$20.00 per hour

Expected hours: 14 – 20 per week

Work Location: In person