Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at Residence Inn Dover. The ideal candidate will possess exceptional customer service skills and a passion for hospitality and is open for day shift or evening shift. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. Your ability to manage guest relations effectively while handling various administrative tasks will contribute significantly to our guests' overall satisfaction.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, providing exceptional customer service throughout their stay.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
• Handle reservations, cancellations, and modifications with attention to detail.
• Address guest inquiries and concerns promptly, providing solutions to enhance their experience.
• Conduct night audits as required, ensuring all financial transactions are accurately processed.
• Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively.
• Operate phone systems to manage incoming calls and direct them appropriately.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Assist in managing guest accounts and billing inquiries with professionalism.

Requirements

• Previous experience in hospitality or customer service is preferred.
• Knowledge of hotel operations and guest services is an asset.
• Strong communication skills with the ability to interact positively with diverse guests.
• abilities are a plus, enhancing communication with international visitors.
• Proficiency in using phone systems and basic computer software for reservation management.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A background in hospitality management or related fields is advantageous but not mandatory.

Join our team as a Front Desk Agent and be part of an environment that values excellence in guest relations while fostering your professional growth in the hospitality industry.

Job Type: Part-time

Pay: $15.00 - $16.50 per hour

Expected hours: 16.0 – 30.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Life insurance
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Dover, DE 19901 (Required)

Ability to Relocate:

• Dover, DE 19901: Relocate before starting work (Preferred)

Work Location: In person