Front Desk Agent Weekends 3-11

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment. Room to make this full time.

Duties

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
• Answer phone calls promptly, utilizing multi-line phone systems to address inquiries and provide information about hotel services.
• Assist guests with reservations, modifications, and cancellations as needed.
• Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
• Handle guest complaints or concerns with professionalism and resolve issues effectively.
• Maintain accurate records of guest interactions and transactions in the hotel management system.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.

Skills

• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in phone etiquette to manage calls professionally.
• Experience in front desk operations within the hospitality industry is preferred.
• Familiarity with multi-line phone systems to handle multiple calls efficiently.
• Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
• Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
• Ability to remain calm under pressure while managing multiple tasks simultaneously.
• A genuine passion for hospitality and providing exceptional guest services.

Job Types: Part-time, Permanent

Pay: $15.80-$16.50 per hour

Expected hours: No less than 16 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person