Front Desk Agent With Experirence - Night Auditor

Overview
Join our dynamic hospitality team as a Front Desk Agent with <PERSON> Auditor, where your energy and dedication will create memorable guest experiences! In this vibrant role, you will serve as the welcoming face of our hotel, ensuring smooth check-in and check-out processes while managing guest inquiries with enthusiasm. Your expertise in hotel management and guest services will help foster a warm, inviting environment. Additionally, you will perform night audit responsibilities, meticulously reconciling accounts to maintain operational accuracy. This position offers an exciting opportunity for those passionate about hospitality management and delivering exceptional customer service in a lively resort setting.

Duties

• Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services.
• Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously.
• Handle guest requests and complaints with a positive attitude, ensuring satisfaction and loyalty.
• Conduct night audit procedures by reviewing daily financial transactions, balancing accounts, and preparing reports to ensure accuracy.
• Maintain comprehensive guest records, reservations, and billing information with attention to detail.
• Assist in coordinating guest services such as transportation, local recommendations, and special requests to enhance their stay.
• Uphold hotel policies related to phone etiquette, guest relations, and security protocols to ensure a safe and welcoming environment.

Skills

• Proven experience in hospitality management or hotel front desk operations.
• Bilingual or multilingual abilities to communicate effectively with diverse guests.
• Strong customer service skills with a focus on guest satisfaction.
• Knowledge of hotel management systems and multi-line phone systems.
• Familiarity with night audit procedures and hotel accounting practices.
• Excellent communication skills, including phone etiquette and interpersonal interactions.
• Ability to handle multiple tasks efficiently in a fast-paced resort environment while maintaining professionalism. This role is ideal for motivated individuals eager to develop their career in hospitality management while delivering top-tier guest experiences!

Job Type: Full-time

Pay: $11.50 - $12.00 per hour

Expected hours: 35 per week

Work Location: In person