Front Desk Concierge / Patient Coordinator — Luxury Med Spa (Coral Gables)

We are a high-end, full-service medical spa in the heart of Coral Gables seeking a polished, client-focused Front Desk Concierge / Patient Coordinator to join our team. This role is ideal for someone who thrives in a luxury environment, delivers exceptional service, and confidently guides clients from first contact to booked treatment and long-term membership.

What You’ll Do

• Deliver a white-glove front desk experience from check-in to check-out

• Manage booking and provider schedules with precision

• Convert pre-consult inquiries into confirmed appointments

• Educate clients on services, packages, and memberships

• Drive membership enrollment and package sales

• Execute follow-ups, rebooking, and retention outreach

• Coordinate seamlessly with clinical and provider teams

Success Metrics

• Maintain 85%+ show rate

• Achieve 40%+ consult-to-treatment conversion

• Support membership and retention growth

We’re Looking For

• Professional, well-groomed, luxury-service presence

• Strong communication and sales confidence

• Detail-oriented and highly organized

• Experience in med spa, aesthetics, wellness, or luxury hospitality preferred

Compensation

• Salary to be determined based on experience + performance incentives

Join a results-driven, beauty-forward team where client experience and performance excellence set the standard.

Pay: From $16.00 per hour

Work Location: In person