Front Desk Receptionist

About Thrive Counseling Center:

Thrive Counseling Center envisions a world where mental health is valued, proactively nurtured, and is in reach of everyone. As a Community Mental Health Center, we are committed to serving everyone who needs our help. 90% of our clients have very limited financial resources and rely on our therapy and psychiatry services to live a full and balanced life. If you are passionate about equitable and affordable mental health for all, join us at Thrive to provide hope, resilience and recovery for those we serve.

The Role:

We are seeking a dedicated and organized Front Desk Receptionist to join our Operations Team at Thrive Counseling Center. This vital role contributes to the overall efficiency of the agency by ensuring the confidentiality and integrity of clinical records while providing exceptional customer service to facilitate clients' access to the necessary services. As a Front Desk Receptionist, you will be an integral part of our operations team, offering support in various administrative tasks, maintaining accurate records, and assisting clients in a friendly, efficient manner.

In this role, you will handle front desk duties on an ongoing basis, including answering and responding to telephone calls, scheduling client appointments, collecting client fees and other supporting documents, distributing agency mail, and completing opening and/or closing procedures. You will also be responsible for implementing and monitoring projects as directed by management and ensuring that these projects are seen through to completion. Additionally, you will perform complex and confidential administrative support functions, including written correspondence, data entry, and handling client record requests.

We are looking for someone who values professionalism, efficiency, and is committed to making a meaningful impact on the underserved community we serve. If you're a detail-oriented, multi-tasker with a passion for helping others, this position could be an excellent fit for you.

What You'll Love About Working With Us:

• Varied Experience: Gain a broad skill set through dynamic administrative tasks, such as client record management, appointment scheduling, and supporting the overall operations of a busy agency.
• Professional Development: We offer opportunities for growth, including internal training and staff development activities to enhance your skills.
• Impactful Work: Play a key role in ensuring clients have the necessary support and access to services that enable them to improve their lives.
• Engaging Work Environment: Work alongside a compassionate team that values diversity, inclusion, and teamwork.

Benefits:

• 401K with matching
• Annual Professional Development Stipend
• Supplemental Insurance Policies available through Aflac
• Free parking
• Paid Time Off
• Close to Oak Park’s restaurants, shops, and public transportation
• Employee Assistance Program

Qualifications:

· Cooperative attitude, team player, strong interpersonal and communication skills, both oral and written.

· Excellent computer skills with knowledge of Microsoft Office, Word, Power Point, and Excel

· Excellent organizational skills with knowledge regarding all aspects of client records/maintenance

· Excellent customer service orientation

· Demonstrated ability to function with deadline pressure

· Ability to manage multiple tasks and assignments while effectively prioritizing responsibilities.

· High school diploma or GED

Schedule:

• Tuesday: 8:30 am – 1 pm
• Wednesday: 8:30 am – 1 pm
• Thursday: 8:30 am – 1 pm

If you’re ready to bring your expertise and passion to a place where your work truly makes a difference, apply today to join Thrive Counseling Center. Help us continue our mission to provide hope, resilience, and recovery to those who need it most.

Job Type: Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Employee assistance program
• Life insurance
• Paid time off
• Professional development assistance

Work Location: In person