Front Desk Receptionist

Employment Status: Non-Exempt | Full-Time
Location: On-site, NY

Position Summary

The Front Desk Receptionist is responsible for front-office operations in a high-volume orthopedic and spine practice. This role requires consistent professionalism, accuracy, and adherence to established procedures. We are seeking a professional, detail-oriented Front Desk Receptionist to join a busy orthopedic, spine surgery, and pain management practice. This role is the first point of contact for patients and plays a critical role in patient experience, clinic flow, and front-end accuracy.

Responsibilities:

• Greet patients professionally in person and by phone
• Schedule and confirm appointments across multiple providers
• Verify insurance eligibility and obtain referrals/authorizations
• Maintain accurate patient demographics and EMR documentation
• Collect copays and outstanding balances per office policy
• Communicate clearly with patients, providers, and internal teams
• Maintain strict HIPAA compliance
• Accurate EMR(Advanced MD) documentation
• Copay collection and front-end financial compliance
• HIPAA-compliant handling of protected health information

Required Qualifications

• Minimum 3 years of medical office experience
• EMR proficiency(Advanced MD)
• Ability to perform duties with accuracy and consistency
• Dependable attendance and punctuality
• Spanish knowledge is a plus but not required

Work Expectations

• Fast-paced environment with high patient volume
• Adherence to dress code, conduct standards, and SOPs
• Ability to accept supervision, feedback, and corrective action

Performance Standards

• Attendance and punctuality are essential job functions
• Accuracy in scheduling, insurance, and documentation
• Professional conduct with patients, physicians, and staff
• Compliance with NY labor laws, HIPAA, and practice policies

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person