Front Office Supervisor

The Front Office Supervisor will deliver service in a courteous, professional, and efficient manner, performing a variety of tasks primarily related to guest check-in and check-out, while contributing to a seamless and positive overall guest experience.

Responsibilities

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guest
• Ability to work overtime and irregular hours as needed
• Other duties as assigned by the leader

Education and Experience

• HS Diploma or equivalent
• Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination