Front Office Supervisor

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

A welcoming leader to supervise our Front Office team with a focus on driving communications to support day to day operations and willingness to go above and beyond to delight the guest journey.

Responsibilities:

Maintaining and keeping the front desk and lobby areas tidy and presentable

Organizes, directs, and monitors daily activities and shift for curators

Ensures efficient, friendly, and professional guest registration, check-out, balancing of each shift cashiering of curators and telephone service; able to assist and supervise curators and communication department to ensure that established procedures are followed

Assist curators and take ownership into resolving guest problems/complaints

Reviews daily expected arrivals and departures; special request reservations to ensure that they blocked properly, and other departments are notified of room assignments

Ensures all daily shift checklist are completed daily and curators’ task are supervised

Performs curators’ responsibilities such as checking guest into hotel, responding to guest questions, answering telephone, making guest reservations, and checking guests out of hotel.

Has a solid understanding of the hotel’s fire evacuation, hazard identification, accident recording and emergency policies and procedures

Skills and experience:

• Previous experience in a similar position preferred, but not essential
• Leadership
• Professional communication skills preferred
• Experience Using Opera PMS
• Knowledge of Microsoft Office, Microsoft Word, Excel
• Availability to work a 7-day overnight roster, including weekends and public holidays

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.