Front Office Supervisor

Key Duties and Responsibilities:

• Greet and welcome our guests to the hotel and act as a first point of contact.
• Answer any queries the guest may have on in house facilities and tourist information.
• Update all guest information and ensure all documentation is completed, managed and maintained accurately and efficiently.
• Take and confirm reservations for our guests.
• Manage the reception area for the business and handle a high volume of calls and emails.
• Liaise with colleagues, management and external stakeholders as required.
• Supporting Front Office Manager to ensure that all Front Office team members are trained in customer service.

About The Role

Requirements:

• Excellent customer care and communication skills.
• Experience in a similar role is an advantage.
• Highly organised with excellent attention-to-detail.
• Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.
• Assist in achieving goals related to customer comment indexes, quality evaluations, and hotel standards.
• Help in efficiently and effectively managing front office departmental operations.
• Be thoroughly familiar with all company selling procedures and promotions
• The role will operate 5 days over 7 on a shift basis and include weekends

Experience:

• Minimum of 1 year of experience in a similar role.
• Excellent organisational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• The ability to work independently as well as part of a team.

What We Offer:

• Excellent training and development opportunities
• Free car parking
• Free meals on duty
• Uniform provided
• Discounts across the Windward Hotel Group & Radisson Hotel Group including accommodation, spa, golf and food.
• Staff Events
• Employee of the month incentive
• Employee of the year incentive
• Staff appreciation week
• Experience with a 3/4 star hotel is desired but not essential

Required Criteria

Desired Criteria

• Customer Service Skills
• Hospitality Skills

Skills Needed

Reception skills, Reservation skills

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

€14.50 per hour