Full-Time Self Storage Assistant Store Manager

Job Title: Assistant Store Manager
Location: On-site – Fayetteville
Reports To: District Manager
Compensation: $16-$17/hour-plus monthly Commissions

Company Overview:
First Storage is a forward-thinking self-storage company committed to delivering secure, clean, and customer-focused storage solutions. We pride ourselves on providing a top-tier rental experience and maintaining high operational standards across all our facilities. Our team is made up of motivated individuals who are empowered to think like owners, embrace responsibility, and continuously seek ways to add value.

Role Summary:
The Assistant Store Manager plays a vital role in supporting the day-to-day operations of a First Storage facility. This role is ideal for someone who is customer-focused, detail-oriented, and eager to contribute to a team environment. Working alongside the Store Manager, the Assistant Store Manager helps ensure the facility operates efficiently, remains clean and secure, and delivers a high-quality customer experience. This role includes customer service, facility upkeep, administrative tasks, marketing support, and financial responsibilities.

Key Responsibilities:

• Provide outstanding customer service to all current and prospective tenants, both in person and over the phone.
• Assist with leasing storage units, processing payments, and completing rental paperwork accurately.
• Perform facility tours and help customers choose appropriate storage solutions.
• Deliver “Unreasonable Hospitality” by going above and beyond for every customer interaction.
• Manage truck rentals and returns according to company procedures.
• Conduct routine facility inspections to ensure cleanliness, safety, and operational functionality.
• Support facility maintenance tasks including basic repairs, landscaping, trash removal, and unit cleaning.
• Ensure security systems, gates, and equipment are functioning properly.
• Maintain accurate tenant records and assist with daily administrative responsibilities.
• Support execution of local marketing strategies, including social media and community engagement.
• Assist in achieving occupancy and revenue goals through effective sales and upselling.
• Help manage rent collection, assess late fees, and ensure timely financial reporting.
• Promote tenant retention by maintaining regular communication and providing exceptional service.
• Assist in planning and participating in community events and promotional activities.
• Complete additional duties as assigned by the Store Manager or Operations team.

Qualifications:

• High school diploma or GED equivalent required.
• Prior customer service experience in retail, leasing, or operations preferred.
• Proven communication and interpersonal skills.
• Strong sales ability and comfort with upselling services.
• Willingness to perform light maintenance and contribute to property upkeep.
• Energetic and adaptable to changing tasks and company direction.
• Comfortable standing for extended periods and lifting up to 25 lbs.
• Valid driver’s license and access to reliable transportation.
• Must pass a pre-employment background screening.
• Previous experience in self-storage is a plus.

Benefits:

• Flexible schedule
• Employee discount
• Positive work-life balance — No late nights or major holiday shifts
• Paid time off (PTO) and paid holidays
• Health, dental, and vision insurance
• Team-driven culture that values accountability and ownership

Work Hours:

40 hours per week. Open availability required .

Work Environment:

• Sitting, standing, and walking throughout the day
• Light to medium lifting
• Cleaning units, maintaining property grounds, and general upkeep

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to submit to a background screening upon offered being extended?

License/Certification:

• Driver's License (Preferred)

Work Location: In person