General Manager

General Manager - Voltaire Diamonds (Dublin)

Location: Dublin, Ireland
Salary: From €40,000 per annum
Employment Type: Full-time (5 days/week, Monday–Saturday)

About Voltaire Diamonds

Voltaire Diamonds is a bespoke engagement ring specialist known for exceptional craftsmanship, personalised service, and a luxurious client experience. We are seeking an experienced and highly organised General Manager to lead our Dublin team and play a central role in maintaining our reputation for excellence.

Role Overview

The General Manager will oversee all day-to-day operations of the business, ensuring smooth management of sales, staff, suppliers, finances, and client experience. This position is hands-on and requires strong leadership, commercial acumen, and a passion for luxury retail and fine jewellery.

Key ResponsibilitiesSales & Client Experience

• Oversee all sales activity and ensure a premium client experience.
• Actively participate in client consultations and bespoke design sales.
• Monitor KPIs and sales performance, implementing strategies to meet targets.
• Maintain deep product knowledge to support the sales team and clients.

Team Leadership & Management

• Lead, motivate, and develop the sales team to achieve individual and collective goals.
• Manage staff scheduling, performance reviews, recruitment, and training.
• Foster a positive, professional, and client-focused workplace culture.

Operational & Financial Management

• Oversee bookkeeping, budgeting, and daily financial operations.
• Ensure accurate financial reporting and assist in planning and forecasting.
• Maintain inventory records and manage diamond, gemstone, and jewellery stock.

Supplier & Partner Management

• Manage relationships with suppliers, workshops, and service providers.
• Coordinate bespoke orders, production timelines, and quality control.
• Negotiate pricing and ensure timely delivery of materials and final pieces.

Marketing & Social Media

• Oversee social media presence and content strategy to reflect the brand’s luxury positioning.
• Collaborate on marketing initiatives, events, promotions, and brand partnerships.
• Ensure consistent brand messaging across all channels.

General Management Responsibilities

• Ensure compliance with company policies, legal requirements, and health & safety standards.
• Improve and maintain operational processes for efficiency and quality.
• Handle escalated client issues with professionalism and discretion.
• Contribute to strategic planning and long-term business development.

Required Experience & Skills

• Minimum 5 years’ experience in the luxury retail sector (fine jewellery experience highly desirable).
• Proven leadership and staff management experience.
• Strong sales background with a track record of meeting or exceeding targets.
• Excellent organisational and financial administration skills.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask in a fast-paced, client-facing environment.
• High attention to detail and commitment to delivering a premium client experience.
• Proficiency in social media management and basic digital marketing is an advantage.

Working Hours

Full-time, 5 days per week between Monday and Saturday (schedule to be agreed).

Job Types: Full-time, Permanent

Pay: From €40,000.00 per year

Benefits:

• Employee discount

Work Location: In person