Global Account Manager

Global Account Manager - Dublin

About Us

At SEKO, expert logistics and supply chain management is what we do. We deliver award-winning Ecommerce Solutions, Value-Added Freight Forwarding and specialist White Glove Services - empowering our clients with the tools to achieve remarkable growth across borders.

To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who want to share in the future success of the business. We’re always looking for ambitious, dedicated, and problem-solving individuals to join us in providing game-changing solutions for our clients.

Job Purpose:

Develop, Maintain and Measure SEKO Ireland’s activity with selected specific key accounts. Manage all aspects of SEKO`s relationship with the account(s) from implementation through to strategic objectives, achieving optimum business retention and development.

Key responsibilities:

• Act as lead or assist with implementation projects of supply chain solutions to new and existing accounts acquired by SEKO commercial & support to new Branch office business.
• Implementations will follow standard SEKO onboarding process & tools, from when the opportunity is awarded to handover as business as usual.
• Working with internal teams and client to document standard operating procedures, ensuring sign-off from all parties before business has gone live, inclusive of billing processes & requirements.
• Agree Key Performance Indicators with customers, ensuring a process is in place to measure & evaluate once live.
• Liaison between the SEKO commercial lead, cost owner and customer to ensure commercials are proposed, reviewed and agreed before commencement of business.
• Drive strategic initiatives aimed at increasing wallet share, identifying and capitalising on new business opportunities within existing key customers.
• Working closely with customers to understand their evolving needs and challenges, positioning SEKO’s value-added services to expand the scope of engagement.
• Utilise data driven insights and industry expertise to propose tailored solutions that align with customers long-term goals, fostering deeper relationships, strengthening partnerships and increasing gross profit on accounts.
• Where applicable liaising with product teams to ensure space & rates have been filed, in line with commercial proposal & agreement.
• Drive strategic initiatives aimed at increasing wallet share, identifying and capitalising on new business opportunities within existing key customers.
• Working closely with customers to understand their evolving needs and challenges, positioning SEKO’s value-added services to expand the scope of engagement.
• Utilise data driven insights and industry expertise to propose tailored solutions that align with customers long-term goals, fostering deeper relationships, strengthening partnerships and increasing gross profit on accounts.
• Build network relationships at the required levels within the customers organisation.
• Travel, as necessary, to meet SEKO offices, customer offices & customers to establish & maintain systems & procedures.

Qualifications and Key Skills:

• Strong communications skills
• Team Leadership ability
• Business/ Commercial Acumen
• Relationship Management ability
• Strategic Vision and Planning skills
• Problem solving - Cultural empathy
• Selling skills
• Self motivation
• Project management
• Intermediate to Advanced excel skills
• Ability to achieve targets.

Details:

• Monday – Friday
• 37.5 hours per week
• Permanent

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

• Freight: 3 years (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person